tesla touchscreen recall

Tesla Touchscreen Recall

By Nicole Halavi

Tesla has recently issued a recall for nearly 144,000 vehicles in the U.S. and Canada. The recall is meant to address touchscreen failures in 2012-2018 Model S and 2016-2018 Model X vehicles.

Back in June 2020, the National Highway Traffic Safety Administration (NHTSA) opened an investigation into touchscreen failures in 2012-2015 Model S vehicles. In compliance with the investigation, the automaker supplied documentation including touchscreen complaints, repair invoices, and information about eMMC flash memory devices used for the media control units. However, in November 2020, NHTSA upgraded the touchscreen investigation to include 2012-2018 Model S and 2016-2018 Model X vehicles.

NHTSA determined that the touchscreen failures posed a great safety risk because all the features were lost when the screens went black, including the rearview cameras and controls for the wipers, defrosters and hearing and cooling systems. Ultimately, the greatest concern is the lifespan of the touchscreen components as customers complain about losing touchscreen access when the vehicles are less than 4 years old.

The automaker claimed that the above models are equipped with NVIDIA Tegra 3 processors and integrated 8GB eMMC NAND flash memory devices, but these components will wear out based on the number of program/erase cycles. Notably, the automaker stopped using this processor in March 2018 and instead started using the Intel Apollo Lake processor with a 64GB Micron eMMC. Safety regulators learns about almost 8,000 touchscreen warranty claims, almost 5,000 non-warranty touchscreen claims, and nearly 2,400 complaints about touchscreen failures.

Tesla also argues that the eMMC wear condition constitutes neither a defect nor presents an unreasonable risk to safety. The automaker also released several updates to ensure the controls for the exterior lights and chimes will continue to function if the eMMC fails. Tesla claims that it is not aware of any crashes, injuries, or deaths caused by touchscreen failures because drivers are still able to use the mirrors, look over their shoulders, use the turn signals and manually clear the windshields.

Affected customers should keep an eye out for the Tesla touchscreen recall expected to begin March 30, 2021.

What Can I Do if I’m Driving a Tesla with a Defective Touchscreen?

If you are driving a Tesla that is exhibiting any of the issues discussed above concerning the touchscreen system, California’s lemon laws are here to protect you and prevent any further complications. The attorneys at CCA are very knowledgeable about the issues associated with faulty touchscreens and will work with you to fight back against the automaker.

Please do not hesitate to call CCA today for a free consultation: (833) LEMON-FIRM. We’ll get you the compensation you deserve – and at no cost to you!

self-driving cars

Self-Driving Cars Lawsuit

By Nicole Halavi

While self-driving cars have revolutionized the concept of driving and car ownership, this new technology still leaves drivers susceptible to crashes. At this point, Tesla’s Model S has allegedly already caused 2 fatalities. Now, Tesla faces a class action lawsuit for its autopilot program, which plaintiffs argue was sold without standard safety features.

Tesla isn’t the only automaker putting unsafe self-driving vehicles on the road: Uber, Google, and General Motors vehicles have also been involved in several crashes. Ultimately, there is doubt concerning the truthfulness of the automakers’ claims that autonomous driving technology is actually safer than the average human driver.

As of November 2018, only 29 states have enacted self-driving car legislation. That is, self-driving cars are being manufactured faster than relevant laws can be enacted. However, the last year has seen a rise in state legislation concerning self-driving cars. In response, the U.S. House and Senate Commerce Committee have passed federal legislation that would give NHTSA the power to oversee the regulation of self-driving cars. However, consumer advocates are concerned as this would increase the number of vehicles exempted from federal regulations.

In May 2016, a Tesla Model S in autopilot mode allegedly failed to avoid a collision with an 18-wheeler in Florida. Apparently, the truck was not detected because of its height and a glare from the sky. As a result, the Tesla driver was killed. In July 2016, Tesla was faced with another lawsuit when the father of a Tesla driver sued after his son was killed in a Tesla Model S crash. Ultimately, customers are arguing that Tesla needs to be more cautious when marketing the autopilot feature and should let owners and potential buyers know that it has defects.

In October 2018, a lawsuit was brought against Tesla when the plaintiff’s Model S was in autopilot mode and crashed into a disabled Ford Fiesta on the roadway at about 80 mph. The suit alleges that customers like the plaintiff were duped by Tesla into believing its autopilot technology could safely transport passengers at high speeds with minimal oversight. Apparently, the Tesla software fails to reliably detect stationary objects.

Moving forward, NHTSA recently recognized the autonomous software in these vehicles as the “driver,” making it more likely that manufacturers will be at fault for car accidents.

What Can I Do if I’ve Been Involved in a Self-Driving Car Accident?

If you are driving a vehicle equipped with autonomous driving technology and you’ve been in an accident, California’s lemon laws are here to protect you and prevent any further complications. The attorneys at CCA are very knowledgeable about the issues associated with self-driving technology and will work with you to fight back against the automaker.

Please do not hesitate to call CCA today for a free consultation: (833) LEMON-FIRM. We’ll get you the compensation you deserve – and at no cost to you!


Tesla Unintended Acceleration Issues

By: Nicole Halavi

A November 2020 lawsuit against Tesla alleges that Tesla’s vehicles contain defects that cause sudden unintended acceleration, which has resulted in many crashes and injuries.

Plaintiffs allege Tesla manufactured the vehicles in a way that suggests that the sudden acceleration is caused by the driver pushing down on the accelerator pedal, ultimately concealing defects in the vehicle. Therefore, while the plaintiffs claim the vehicles have defects, none of them can identify exactly what those defects are because the automaker has concealed the workings of the vehicles. The lawsuit also references complaints and instances of crashes and injuries caused by the vehicles accelerating without any driver input.

Tesla continues to blame the driver for the sudden acceleration issues in these vehicles. Notably, most of the vehicles experiencing this problem are less than a year old. In its defense, the automaker argues that the vehicles can accelerate from 0 to 60 mph in less than 3 seconds and data recovered from the vehicles indicate that drivers mistakenly hit the accelerator pedal instead of the brake pedal. In response, plaintiffs allege that Tesla committed a computerized cover-up to obtain such data.

Claims Sent to Arbitration

Upon receiving a Tesla vehicle, each plaintiff signed a contract, leasing agreement, or order agreement containing an arbitration provision. The arbitration agreement contained a 30-day opt-out period and essentially stated that the customer and Tesla may only bring claims against the other in an individual capacity and not as a plaintiff or class member in any class or representative action.

Tesla brought a motion to dismiss, arguing that the claims should be sent to arbitration based on the “procedurally conscionable” agreement which includes an opt-out clause. The judge agreed that the arbitration agreement was valid and there was no element of surprise or oppression when the customers agreed to the arbitration agreement.

What Can I Do if My Tesla is Experiencing Sudden Accelerations?

If you are experiencing any of the above-mentioned issues, California’s lemon laws are here to protect you and prevent any further complications. The attorneys at CCA are very knowledgeable about the Tesla issues discussed above and will work with you to fight back against the automaker.

Please do not hesitate to call CCA today for a free consultation: (833) LEMON-FIRM.

tesla touchscreen defects

Tesla Touchscreen Defects

By: Nicole Halvi

After Tesla was sued for alleged touchscreen problems in 2014-2016 Model S and 2015-2016 Model X vehicles, the National Highway Traffic Safety Administration opened a federal investigation into touchscreen failures in 2012-2015 Tesla Model S vehicles. Subsequently, in November of 2020, the automaker announced a Tesla touchscreen warranty adjustment program for Model S and Model X vehicles built before March 2018.

Tesla Model S and Model X vehicles are equipped with 8GB embedded multimedia cards in the media control unit, but Tesla has admitted that these parts can malfunction. Frustrated Tesla drivers have continuously complained about the danger of malfunctioning touchscreens and have urged the automaker to create a touchscreen warranty program. When the vehicle’s touchscreen goes black, the driver loses access to the infotainment system, navigation, rearview camera images, and climate control systems. A defective touchscreen also limits the driver’s ability to charge the batteries.

What Are the Terms of the Warranty Program?

Tesla has agreed to repair or replace the 8GB multimedia cards at no cost, based on the terms and conditions of the original basic limited warranty.

To be eligible for the warranty program, the vehicle must be a Model S or Model X built before March 2018, with less than 100,000 miles, and within 8 years from starting from the date the vehicle was first put into service or delivered by Tesla. Essentially, the warranty will only cover said vehicles if the 8GB multimedia card is malfunctioning due to accumulated wear during the warranty period.

The automaker claims that it is unaware of any crashes or injuries related to touchscreen failures and alleges that a defective touchscreen unit has no impact on basic vehicle driving functionality and controllability. Tesla also claims that it will reimburse affected customers who paid for repairs for the specific touchscreen parts related to the malfunctions. An additional notice will be sent out within 90 days with the terms and conditions of the reimbursements.

What Can I Do if My Tesla Touchscreen is Malfunctioning?

If you are experiencing any of the above-mentioned issues, such as a blank or black touchscreen unit, California’s lemon laws are here to protect you and prevent any further complications. The attorneys at CCA are very knowledgeable about the Tesla issues discussed above and will work with you to fight back against the automaker.

Please do not hesitate to call CCA today for a free consultation: (833) LEMON-FIRM.

A Tesla Model X driving through Silicon Valley

Defects in Self-Driving Vehicles

By: Nicole Halavi

Self-Driving cars have become one of the most desirable automobiles for the new generation of automobile enthusiasts. With advanced technologies, drivers essentially become passengers in their own vehicles. Though automakers claim that these innovations are completely safe, self-driving cars have been the subject of many recent accidents and lawsuits.

For example, Tesla is facing lawsuits regarding defects in its vehicles’ autopilot program. Plaintiffs claim that they were sold Tesla models lacking standard safety features, which inevitably led to the accidents. However, Tesla is not the only automaker promoting the self-drive feature without standard safety measures; Google, Uber, and General Motor’s vehicles have also been involved in accidents resulting from a defect in the autopilot feature. Multiple cases involving multiple auto brands led us, and many others, to question the authenticity of the auto manufacturers’ claims supporting the safety of autonomous vehicles.

The attorneys at CCA have assisted clients with defects in their vehicle’s self-driving features.  If your vehicle has suffered repeat repairs and still does not operate properly, we invite you to call our experts today for a free consultation: (833) LEMON-FIRM.

What are the Safety and Legal Issues Surrounding Self-Driving Cars?

While self-driving cars are relatively new, and performance data of safety features slim, there has been a steady increase in cases filed against manufacturers of self-driving vehicles.

Tesla, one of the most popular autonomous vehicle brands, has always promoted the safety of its autopilot software. On the Tesla website, the autopilot software is said to “help avoid collisions from the front and sides, and prevent the car from wandering off the road.” However, in 2016, the Tesla Model S was involved in an accident after it failed to prevent a collision with an 18-wheeler.

In July 2016, the first lawsuit filed against Tesla was made by a man who lost his son in a car crash caused by a defect in the Model S. He argued that the brand should be cautious while marketing their autopilot feature and inform the consumers of the potential risks.

Notably, the first pedestrian death caused by the autopilot feature was in Arizona on March 20, 2018.

The autopilot feature is a new concept, and while many are drawn to its distinctive abilities, only few are aware of the dangerous problems of this new technology. Injured consumers of such vehicles have come forward and filed formal complaints to draw the public’s attention towards the potential safety risks caused by this feature.

In 2017, several Tesla Model S and Model X users filed a class-action lawsuit regarding the autopilot feature. The lawsuit alleges that the company has sold numerous models equipped with the autopilot feature, but has done so without following appropriate safety regulations. The lawsuit includes all Model S and X vehicles manufactured between October 2016 and March 2017. The plaintiffs allege that the defective autopilot feature makes the vehicle more susceptible to lurching and sudden braking, which could lead to potentially dangerous accidents.

What Can I do If I am an Owner of a Self-driving Vehicle?

If you have noticed any of the above-mentioned issues regarding your self-driving vehicle, CCA’s lawyers are here to help! Our attorneys are knowledgeable about the problems consumers experience when operating a self-driving vehicle and they will work to get you the compensation you deserve.  Call our experts today for a free consultation at (833) LEMON-FIRM.

Touchscreen in Tesla vehicle.

Tesla’s Defective Touchscreen Units

By: Sepehr Daghighian, Esq.

Tesla is a famous American electric vehicle brand primarily based in California. While the brand is now widely recognized as a top producer of electric vehicles, Tesla has also managed to attract many lawsuits and complaints about its vehicles. According to a legal advocacy website, PlainSite.com, Tesla had about 620 lawsuits filed against it in 2019. Also, a recently proposed class-action suit filed in May 2020 alleges that Tesla’s 2014-2016 Model S and 2015-2016 Model X are fitted with defective touch screen media units that tend to fail after a few years of regular usage.

If your Tesla Model has suffered any issues or presents signs of any media unit defects, CCA is here to help. We invite you to call our experts today for a free consultation: (833) LEMON-FIRM.

What is the Media Unit Defect in the Tesla Model S and Model X?

Over the years, Tesla has received multiple complaints regarding the touchscreen defect in the Media Control Unit (MCU) of some of their models. Most of these complaints address problems such as screen blackouts, crashing, and freezing, and all of these issues tend to arise after only a few years of normal usage. This can be a severe safety hazard as it affects numerous essential functions.

The MCU is an instrumental part of all Tesla cars, as it controls several functions such as safety, navigation, communication and entertainment. “Failure of the touchscreen results in loss of rear camera image display when reverse gear is selected, resulting in reduced rear visibility when backing.” – Stated in the NHTSA problem description.

A Tesla user tweeted about the troubles, “In the past month I’ve done repairs/replacements on over a dozen @Tesla MCUv1 units for customers suffering from eMMC flash failure.” To which Elon Musk replied, “Should be much better at this point.” However, the issues are still very much present.

What are the Legal Actions taken against Tesla regarding the MCU Defects?

After multiple user complaints and a NHTSA investigation, Tesla is now facing a class-action lawsuit. The 36-page complaint addresses the issues with the MCU in Tesla’s 2014-2016 Model S and 2015-2016 Model X and states that despite such positive marketing, the MCU is not up to mark. It’s been reported to go completely blank and block access to critical vehicular functions. The lawsuit states some of the basic functionalities affected by the defected MCU: GPS, sound system, regenerative braking, rear-view camera, self-driving mode, exterior lights, steering modes, and acceleration settings, climate controls, and charging. The lawsuit also states that when access to these functionalities is inhibited, it becomes a dangerous distraction to the driver.

What can I Do if My Vehicle is Exhibiting any of the Signs Listed Above?

If your vehicle has been experiencing any of the issues discussed in this article and you have not been offered any service or replacement assurance from Tesla, CCA lawyers are here to help. CCA’s experienced attorneys obtain exceptional results for Tesla owners throughout the state of California at no charge to our clients. If your vehicle has been exhibiting any malfunctions with the Media Control Unit in your Tesla Model, feel free to contact our experts for a free consultation at: (833) LEMON-FIRM.

A Tesla Model X driving through Silicon Valley

Tesla Model X – A Futuristic SUV with Everyday Issues

By Michael H. Rosenstein, Esq.

The Tesla Model X is a new-age, electric luxury SUV made and manufactured by Tesla. According to recent updates, newer models of Tesla X might be one of the greenest and fastest SUVs ever produced in the automobile sector. However, in spite of the numerous accolades received by Tesla, the Model X has been subject to several complaints and issues over the last 5 years. The complaints range from something as simple as tricky door seals, to more complicated ones such as dangerous third-row seats and frequent screen freezes.  Even Elon Musk himself admitted in 2016 the myriad of issues afflicting the Model X, “This [Model X] program has been challenging. I particularly need to fault myself for a fair bit of hubris for putting too much technology all at once into a product… In retrospect the right thing to do with the Model X would have been to take a lot of the really awesome cool things and table them for a future version.”

If you have been facing any complications with your Tesla X, CCA is here to guide you and provide you with suitable solutions. We invite you to call our experts today for a free consultation: (833) LEMON-FIRM.

What Are the Common Problems in Tesla Model X?

Tesla is a customer-oriented automaker with high-quality standards, yet their products have been facing some serious complaints over the years. Majority of the complaints revolve around the following:

  • Problems with Falcon Doors: Numerous Tesla customers have faced serious issues with their innovative, yet over-the-top falcon doors. According to Model X customers, the doors feel flimsy and over time, they run into serious functionality issues. Again, even Elon Musk admitted to the problems with the falcon doors on the Model X: “In particular, the software that controls the Model X and the operation of the doors has been incredibly difficult to refine and getting the complex set of sensors to work well [has been difficult to refine]. I think we’re almost there in making the doors useful.” 
  • Powertrain Issues: While the Model X uses a modern electric powertrain, the powertrain has been subject to a wide range of problems, such as stalling, low range, charging issues, and other defects.
  • Random Squeaks and Rattles: Like other Tesla models, the Model X has been plagued with annoying rattles, squeaks, and other fit/finish issues.
  • Steering Problems: The Tesla X comes with the all-wheel drive functionality and other impressive steering features. However, there seems to be a serious issue when it comes to turns. The feature does not seem to be of much use on twisty roads, in fact, it could be potentially dangerous in some situations.  Other steering issues mentioned by users are regarding unexpected steering locks. A user of Model X described the issue as, “Suddenly cannot turn steering wheel while driving, Would you risk the lives of your family to drive a car whose steering wheel could suddenly get locked? I wouldn’t. On 4th, June, 2017, I was driving this 2-month-old Tesla Model X. While I was making a turn at one of the downward passage, the steering wheel could not move all of a sudden, and a warning popped up saying Car Need Service/Steering Assist Reduced. Then a while later the steering wheel could move again allow me to finish the turn, but then stopped working again leaving me stuck in the car park”.
  • Body Finish Issues: Despite being a luxury vehicle, Tesla Model X has received a myriad of complaints regarding it’s imperfect finishing. Problems have been spotted regarding alignment, gaps in windows, discoloration, torn carpeting, and more. A user posted some photos of his shabby brand new Tesla Model X and expanded on this issue, “My brand new Tesla finally got delivered to my home full of surprises. When I complained I was told “This is the American workmanship at its best and I should overlook the flaws and defects and stick with the innovation benefits of it”. No one deserves to buy a new car with such steeped price and accept the cracked frame and repainted body”

While Tesla Model X models from 2015 to 2020 have all received these complaints, the 2017 Model X seems to be the most affected.

What Can I Do if My Tesla Has Been Problematic?

If your Tesla Model X has been the subject of any of the issues discussed above (or others), our team of lawyers are here to protect you.  CCA’s expert attorneys are well aware of the issues plaguing Tesla vehicles, understand the lemon laws, and are ready to guide you.  Best of all, you will not pay any legal bills – 100% of your bills are paid by Tesla.

For help with the California lemon law, please do not hesitate to contact our experts for a free consultation at: (833) LEMON-FIRM.