A Tesla Model X driving through Silicon Valley

Tesla Model X – A Futuristic SUV with Everyday Issues

By Michael H. Rosenstein, Esq.

The Tesla Model X is a new-age, electric luxury SUV made and manufactured by Tesla. According to recent updates, newer models of Tesla X might be one of the greenest and fastest SUVs ever produced in the automobile sector. However, in spite of the numerous accolades received by Tesla, the Model X has been subject to several complaints and issues over the last 5 years. The complaints range from something as simple as tricky door seals, to more complicated ones such as dangerous third-row seats and frequent screen freezes.  Even Elon Musk himself admitted in 2016 the myriad of issues afflicting the Model X, “This [Model X] program has been challenging. I particularly need to fault myself for a fair bit of hubris for putting too much technology all at once into a product… In retrospect the right thing to do with the Model X would have been to take a lot of the really awesome cool things and table them for a future version.”

If you have been facing any complications with your Tesla X, CCA is here to guide you and provide you with suitable solutions. We invite you to call our experts today for a free consultation: (833) LEMON-FIRM.

What Are the Common Problems in Tesla Model X?

Tesla is a customer-oriented automaker with high-quality standards, yet their products have been facing some serious complaints over the years. Majority of the complaints revolve around the following:

  • Problems with Falcon Doors: Numerous Tesla customers have faced serious issues with their innovative, yet over-the-top falcon doors. According to Model X customers, the doors feel flimsy and over time, they run into serious functionality issues. Again, even Elon Musk admitted to the problems with the falcon doors on the Model X: “In particular, the software that controls the Model X and the operation of the doors has been incredibly difficult to refine and getting the complex set of sensors to work well [has been difficult to refine]. I think we’re almost there in making the doors useful.” 
  • Powertrain Issues: While the Model X uses a modern electric powertrain, the powertrain has been subject to a wide range of problems, such as stalling, low range, charging issues, and other defects.
  • Random Squeaks and Rattles: Like other Tesla models, the Model X has been plagued with annoying rattles, squeaks, and other fit/finish issues.
  • Steering Problems: The Tesla X comes with the all-wheel drive functionality and other impressive steering features. However, there seems to be a serious issue when it comes to turns. The feature does not seem to be of much use on twisty roads, in fact, it could be potentially dangerous in some situations.  Other steering issues mentioned by users are regarding unexpected steering locks. A user of Model X described the issue as, “Suddenly cannot turn steering wheel while driving, Would you risk the lives of your family to drive a car whose steering wheel could suddenly get locked? I wouldn’t. On 4th, June, 2017, I was driving this 2-month-old Tesla Model X. While I was making a turn at one of the downward passage, the steering wheel could not move all of a sudden, and a warning popped up saying Car Need Service/Steering Assist Reduced. Then a while later the steering wheel could move again allow me to finish the turn, but then stopped working again leaving me stuck in the car park”.
  • Body Finish Issues: Despite being a luxury vehicle, Tesla Model X has received a myriad of complaints regarding it’s imperfect finishing. Problems have been spotted regarding alignment, gaps in windows, discoloration, torn carpeting, and more. A user posted some photos of his shabby brand new Tesla Model X and expanded on this issue, “My brand new Tesla finally got delivered to my home full of surprises. When I complained I was told “This is the American workmanship at its best and I should overlook the flaws and defects and stick with the innovation benefits of it”. No one deserves to buy a new car with such steeped price and accept the cracked frame and repainted body”

While Tesla Model X models from 2015 to 2020 have all received these complaints, the 2017 Model X seems to be the most affected.

What Can I Do if My Tesla Has Been Problematic?

If your Tesla Model X has been the subject of any of the issues discussed above (or others), our team of lawyers are here to protect you.  CCA’s expert attorneys are well aware of the issues plaguing Tesla vehicles, understand the lemon laws, and are ready to guide you.  Best of all, you will not pay any legal bills – 100% of your bills are paid by Tesla.

For help with the California lemon law, please do not hesitate to contact our experts for a free consultation at: (833) LEMON-FIRM.

TheLemonFirm.com discusses the different kinds of defects that are often in Tesla Motors vehicles.

Tesla Motors: High Tech, High Price, and High in Defects

By Sepehr Daghighian

Tesla Motors, the California-based manufacturer of luxury, electric cars is known for producing cutting edge vehicles. Indeed, Tesla’s Model S, Model X, Model 3, Model Y, and Roadster models are free from fossil fuels and implement some of the auto industry’s most advanced technologies. Tesla boasts space-age engineering, which comes to the consumer at a high sticker price. However, in spite of Tesla’s promises of futuristic technologies and revolutionary reliability, owners of Tesla vehicles often find their vehicles plagued with incessant and unfixable defects.  

While Tesla’s vehicles are certainly pricey, they are hardly defect-free. Tesla owners often find their vehicles plagued with a wide variety of issues such as charging problems, software bugs, problems with the display/control systems, annoying rattles and creaks, leaks, suspension issues, and a host of other vehicle problems. Most notably, the United States National Highway Traffic Safety Administration recently announced that it is evaluating a petition to investigate potential defects in Tesla batteries, particularly those for Model S and X vehicles produced for model years 2012 through 2019. An attorney bringing a class-action lawsuit on behalf of Tesla owners cited to the agency’s Office of Defects Investigation, an “alarming number of car fires” that appeared to be spontaneous. 

Among the most serious issues complained of by Tesla owners are problems with the battery/charging systems. For example, customers often complain of problems with the charge port not working properly, the battery failing to deliver the promised range, problems with the charging system, errors in the Power Conversion System, problems with the wire harness, and a host of other battery/charging system issues.  

Tesla vehicles include a sophisticated computer-based infotainment/control system, which is used to operate the vehicle’s stereo, air conditioning system, navigation, and most other vehicle systems. Unfortunately, like other computerized systems, the Tesla system is prone to bugs. Thus, customers have complained of the screens in their vehicles freezing, becoming non-responsive, failing prematurely, needing repeated reboots, and other defects. Also, while the Tesla screen is covered by the vehicle’s warranty, replacing the screen outside of the warranty can be extremely expensive.  

Finally, Tesla customers have faced a wide variety of relatively minor issues with their vehicles squeaking, squealing, rattling, and making other bizarre noises. While oftentimes the noises have to do with defects in the fit and finish inside the car, customers have also complained of strange noises emanating from the drive unit. Tesla vehicle’s suspension systems have also been the subject of numerous complaints rattling and squealing.   

If you own or have leased a Tesla that has been subject to too many warranty repairs, has spent too much time in the shop, or has not lived up the quality promised to you, you may have a lemon on your hands. The lawyers at CCA can quickly determine if your Tesla qualifies for repurchase/replacement at no charge to you. Also, in certain cases, our clients have been entitled to recover additional compensation beyond what they paid for their vehicles (See: Success Stories). Please call our experts today for a free consultation: (833) LEMON-FIRM.