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Continued complaints forced NHTSA to start an investigation on the outcomes of the compensations made by the Ford Mustang Mach-E recall related to power breakdown. The default in Ford vehicles was highlighted in 2022, but the users still face the same problem even after the update. Let’s see the matter of concern in detail.
Previous Recall Details
About 49,000 affected Mustang Mach-EVs were recalled in June 2022 by Ford automakers. The main reason behind that was the overheating of high-voltage contactors, leading to an increased chance of power failure and, in extreme cases, resulting in the power shutdown of the SUV. When the heated contractors fail, the car goes out of control, and road accidents are imminent. The company took the matter into its own hands and issued an OTA (over-the-air) software upgrade. It was structured to prevent immediate power loss by decreasing the power if the contractor gets overheated.
One of the measures that Ford took was the stoppage of brand-new Mach-E deliveries as long as they got the updated software from dealerships. The company additionally released a service advisory to change the High Voltage Battery Junction Box on impacted cars. Why is the NHTSA reopening the probe after all these remuneration and improvements? Let’s find out!
NHTSA Opens Investigation on Further Complains
In the statement issued on August 21, 2023, NHTSA announced the investigation of the upgrade effects of Ford’s power failure recall. They have received 12 further complaints about the same issue even after the software update. According to the NHTSA, one consumer reported the issue reappeared after the software upgrade was installed. Another Ford owner, on August 19, complained that he had replaced the High Voltage Battery Junction Box two times because the electrical system of his Ford SUV exhibited the same problem. The previous recall included Mustang Mach-E vehicles manufactured in Ford’s Cuautitlan plant in the years 2021 and 2022. This NHTSA investigation broadens the span to 64,727 vehicles by Ford.
Measures to Ensure Safety during Power Failure
Experiencing a sudden power failure in your car while driving can be daunting. Follow these measures to avoid accidents:
- Stay Calm: Keep a cool head and avoid panicking.
- Pull Over Safely: If the vehicle has some power remaining, try to reach the side of the road.
- Turn Off Non-Essential Systems: In order to preserve battery power, turn off the air conditioner.
Bottom Line
If you are facing a similar problem even after recall fixes, Lemon Firm is here to serve you. Call (833) Lemon-Firm and tell your problem to the Lemon Law expert for immediate solutions. Our skilled attorneys have recovered compensation for customers who were sold a car with manufacturing flaws.