Category: Dodge

Stellantis Recalls 1.16 Million Vehicles Over Rearview Camera Issue

Posted on

Stellantis, the parent company of Chrysler, is recalling 1.16 million vehicles in North America due to a software issue affecting rearview cameras. This recall involves a range of models from Dodge, Chrysler, Jeep, and Ram, primarily from the 2021-2023 model years. Here’s what you need to know about this significant recall.

Background of the Recall

Stellantis initiated this recall after identifying a problem with the radio software that prevents rearview camera images from displaying when the vehicle is in reverse. This defect increases the risk of a crash, as drivers may not have the necessary visibility when backing up. The U.S. National Highway Traffic Safety Administration (NHTSA) confirmed the issue, prompting the recall.

Affected Models

The recall covers a wide array of vehicles, including:

  • 2021-2022 Dodge Durango
  • 2021-2023 Chrysler Pacifica
  • 2021-2023 Jeep Grand Cherokee L
  • 2022 Ram 1500, 2500, and 3500
  • 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, and Grand Wagoneer
  • 2022-2023 Ram Promaster

This includes over 1.03 million vehicles in the United States and 126,000 in Canada.

Steps Being Taken

Stellantis has developed an over-the-air software update to address this issue. A prompt to accept the update will appear on the media screens of the affected vehicles. As of now, the software has already been updated in more than 735,000 vehicles.

The company began investigating the issue in October 2023, reviewing warranty data, field records, and customer assistance records. Despite the defect, Stellantis has reported no related injuries or crashes.

Owner Notifications and Next Steps

Stellantis will start notifying dealers and affected vehicle owners about the recall on or around August 2, 2024. Owners who have already paid for repairs related to this issue will be reimbursed upon providing adequate proof of payment.

Earlier this year, Tesla also announced a recall for nearly 200,000 Model S, X, and Y vehicles from the 2023 model year due to similar rearview camera issues.

Advice for Vehicle Owners

If you own one of the affected Stellantis vehicles, it is crucial to accept the software update prompt to ensure your rearview camera functions correctly and to comply with federal rear visibility requirements.

How Vehicle Owners Can Take Back Control

If you struggle with vehicle troubles and feel cornered against big vehicle brands, remember it is always better to have experts with you. With extensive experience and successful cases at hand, The Lemon Firm is your best bet. With the dedicated team members always at your disposal, the package becomes too good to be true. So, if your car is giving you a headache, don’t hesitate to reach out!

Call 833 Lemon Firm and speak with a case analyst today!

Two Separate Issues Force Stellantis to Recall Dodge, RAM and Chrysler Vehicles

Posted on

Issues affecting the stability control and airbags have forced Stellantis hands into a host of recalls – hundreds of thousands affected.

Airbag Recall – All You Need to Know

A manufacturing defect may cause airbags to explode unexpectedly, causing small metal pieces to fly out and injure or kill occupants. After a thorough investigation, FCA announced that “affected vehicles may have had moisture introduced into the inflator.”. According to the document, this may be due to corrosion in the inflator causing them to explode. The rupture could cause compressed gas to be released and the surrounding material could be propelled through the car. So far, the automaker has received two warranty claims and five customer issues that need attention related to the recall. Fortunately, no injuries have been reported so far.

Which Vehicles Are Affected?

For the airbag recall, Stellantis have outlined that the 2018-2021 Dodge Charger and Chrysler 300 vehicles are those affected.

What Owners Need to Do Next

Letters informing owners and lessees starting May 3 rd , 2024, asking them to send proof of ownership or payment to receive full reimbursement for the cost of repairs. The recall notice also states that dealerships will replace the side airbags free of charge. This recall has been announced quite late, considering some recalled vehicles turn six years old this year.

Stability Control Failure – All You Need to Know

Separate from the airbag issue, Stellantis also recently announced a recall affecting SUVs and pickups due to a software malfunction. The stability control system could fail causing an accident due to handling loss. The issue also relates to the anti-lock braking system which turns off the stability control system, an important safety feature which prevents steering ability in emergencies. These systems are essential in conditions with low grip such as icy or flooded roads. Plus, since 2012, every new passenger car needs to include an ESC system after studies proved that it reduces fatality in rollover crashes and single- vehicle collisions.

Which Models Are Affected?

The 2022 Dodge Durango and 2022 Ram 2500 and 3500 are affected by this recall. The Ram 2500 took the majority of the recall numbers (158,000 of the 211,581 vehicles). With 53,000 Durangos and 524 Ram 3500s.

What Owners Need to Do Next

Stellantis have announced that owners will be notified about the recall starting in July. This recall will involve taking the affected vehicle into the dealership where the Anti-lock braking system will be upgraded or replaced free of charge.

How Vehicle Owners Can Take Back Control

While recalls have been announced, many continue to be unhappy with the solutions provided by automakers. These problems have the potential to escalate into further legal action – underlining the importance of protecting consumer rights.

If you struggle with vehicle troubles and feel cornered against big vehicle brands, remember it is always better to have experts with you. With extensive experience and successful cases at hand, The Lemon Firm is your best bet. With the dedicated team members always at your disposal, the package becomes too good to be true. So, if your car is giving you a headache, don’t hesitate to reach out!

Call 833 Lemon Firm and speak with a case analyst today!

More than 300,000 Chrysler, Dodge, and Jeep Models Are Subject to Recall Because of Two Air Bag Problems

Posted on

Umbrella Stellantis has announced two recalls affecting over 322,000 models of cars and trucks because of two airbag issues.

History of the Recall

The side curtain airbag recall

The main recall affects almost 300,000 vehicles for inflator issues in the side curtain airbag. It is reported that they are at risk of rupturing and throwing out sharp metal fragments upon deployment. The affected airbags are housed in the roof rail and are used to protect the head and shoulder area on both the driver and passenger sides of the vehicle.

The rupturing of the airbag inflators affecting the Takata recall had seen over 400 people injured and 27 people killed which meant the long-standing Japanese manufacturer was forced to become bankrupt.

The cause of the issue is similar as a small amount of moisture may enter the airbag during assembly and over time, a build-up of corrosion could cause the inflator to crack. The airbag supplier in this instance is the US-based Joyson Safety Systems. 

Driver airbag not deploying recall

A second recall affects a defect in the welding of the control module within the steering column. Which may lead to the non-deployment of the driver’s side airbags located in the steering wheel during a collision. 

Which Models Are Affected?

The side curtain airbag recall

Affects the 2018-2021 Dodge Charger and the 2018-2021 Chrysler 300 sedans. In 2023 both models were discontinued, however, the Charger has been re-released as a fully electric model. Totaling 284,982 vehicles.

Driver airbag not deploying recall

A separate recall affected 38,164 mostly new vehicles from Ram and Jeep, with a limited number of Chrysler Pacifica and Voyager minivans among them.

This safety concern affects:

  • 2023 Chrysler Voyager
  • 2023 Jeep Gladiator
  • 2023 Jeep Grand Cherokee and Grand Cherokee L
  • 2023 Ram 1500 Classic
  • 2023-2024 Chrysler Pacifica
  • 2023-2024 Jeep Grand Cherokee
  • 2023-2024 Jeep Wagoneer and Grand Wagoneer
  • 2023-2024 Jeep Wrangler
  • 2023-2024 Ram 1500
  • 2023-2024 Ram 2500/3500 
  • 2023-2024 Ram 3500/4500/5500 Cab Chassis

What Owners Need to Do Next

The side curtain airbag recall

Dealers will provide complimentary replacement of both side curtain airbags, with reimbursement offered to owners who previously underwent the service. Owners look out for a notification via mail by May 3, 2024.

Driver airbag not deploying recall

Look for a notification in the mail no later than May 3, 2024, instructing you to bring your vehicle to a dealer for an examination of the steering column control module, with potential replacement if necessary. 

For further details regarding these recalls, you can reach out to Dodge, Chrysler, Jeep, and Ram customer service at 1-800-853-1403 or visit the brand’s official domestic recall website.

How Owners Can Take Back Control

While recalls have been communicated to owners, many continue to be unhappy with the solutions provided by automakers. These problems have the potential to escalate into further legal action, just like this – underlining the importance of protecting consumer rights.

If you struggle with vehicle troubles and feel cornered against big vehicle brands, remember it is always better to have experts with you. With extensive experience and successful cases at hand, The Lemon Firm is your best bet. With the dedicated team members always at your disposal, the package becomes too good to be true. So, if your car is giving you a headache, don’t hesitate to reach out! 

Call 833 Lemon Firm and speak with a case analyst today!

RAM Truck Owners: Cummins Faces Record $1.67 Billion Fine for Emissions Violations

Posted on

Cummins Inc., a prominent truck engine manufacturer, is set to pay a historic $1.67 billion fine for allegedly violating the Clean Air Act by employing devices that bypassed emissions sensors on hundreds of thousands of pickup truck engines. This marks the second-largest civil environmental penalty ever imposed, highlighting the significance of the case.

Violation Details

Cummins installed “emissions defeat devices” on 630,000 RAM pickup trucks between 2013 and 2019 and used undisclosed emission control devices on an additional 330,000 RAMs between 2019 and 2023. These devices bypass or disable built-in sensors responsible for ensuring vehicles comply with legal pollution limits.

Environmental Impact 

The most significant impact of Cummins violations is environmental. The Justice Department’s estimates point to a concerning impact, because of excess nitrogen oxide emissions. These emissions, coming from the installation of “emissions defeat devices” on over 600,000 RAM pickup trucks, pose more than just a legal issue. They raise alarms about potential health consequences, including asthma and respiratory infections, especially for those living near highways where these harmful emissions concentrate. As a consumer, this isn’t just about a fine—it’s about the air we breathe and the health of our communities.

Legal Implications

The $1.67 billion fine facing Cummins is more than a hefty penalty; it signifies a breaking point in environmental law. This sum, the largest civil penalty ever secured by the Justice Department for environmental violations, places Cummins in the spotlight. Beyond the fine, the company is bracing for additional charges, with an estimated $2 billion coming up to settle related matters. 

This isn’t just about numbers; it’s about accountability. The scale of the penalty speaks volumes about the severity of the violation and sets a bad example for holding corporations responsible for environmental misbehaviors. As a consumer, understanding these legal implications is crucial, especially if you’re wondering about the broader implications for corporate accountability in environmental matters.

Consumer Action Steps

If you own a RAM pickup truck from the affected model year, there are essential steps to take. Cummins has already previously initiated recalls for certain models, including the 2019 RAM 2500 and 3500 and the 2013-2018 model years. 

According to reports, 960,000 vehicles have been recalled by RAM’s parent company, Stellantis. This recall updates emission control software which Cummins had previously undergone a $59 million charge for by its parent company.

Potential Consumer Protections

This isn’t just about fixing a technical glitch; it’s about ensuring your vehicle meets the necessary emission standards. As a consumer affected by the Cummins emissions scandal, you may be eligible for compensation or participation in a class-action lawsuit. Stay informed about your rights and consider consulting with a consumer law firm to explore your options and protect your interests in light of these developments. 

You may explore legal avenues to seek compensation for potential health risks or losses associated with the affected vehicles. Engaging with a consumer law firm, like Lemon Law, can guide available options and potential legal actions.

Cummins’ Response

Cummins has tried to reassure consumers and explain that they have addressed many of the identified issues and collaborated with regulators for over four years. The company, however, denies any claim of wrongdoing and emphasizes its commitment to decarbonization and electric vehicle manufacturing, releasing a statement saying:

“The company has seen no evidence that anyone acted in bad faith and does not admit wrongdoing.”

The full statement will be reviewed in court and will be released in Jan 2024. Stellantis refused to comment on the issue. Cummins has also had previous reviews by the US Regulators for the diesel engines fitted to 2016-2019 model year Nissan Titan trucks. This previous emission issue had been resolved by the development of a new software calibration and hardware fix upon recalling the affected trucks.

Previous Diesel Scandals

Cummins is not the first company to be involved in a diesel emissions scandal. After Volkswagen paid $1.45 billion in US civil fines back in 2017. This was after the German company installed defeat devices that changed emissions during testing. Volkswagen admitted to these claims in 2015 which affected 11 million vehicles worldwide. 

Also, in 2022, Fiat Chrysler Automobile’s firm pleaded guilty when it was discovered they too were undergoing a diesel emissions fraud probe. Paying almost $300 million in fines, the company has been sentenced to three years of organizational probation and interestingly, is now a company owned by Stellantis.

Cummins Wrongdoings

Cummins’ record-setting fine underscores the importance of consumer rights and environmental compliance. Consumers affected by the emissions violations may have legal recourse to protect their interests and seek compensation for potential damages. Affected individuals should consult with a consumer law firm to explore available options and understand their rights in this complex legal landscape.

How Consumers Can Take Back Control

 The second largest emissions scandal in recent history, Cummins as a company, has a lot to answer for. Whilst recalls have been communicated to owners of affected RAM trucks, many continue to be unhappy with the solutions provided by automakers. These problems have the potential to escalate into further legal action, just like this – underlining the importance of protecting consumer rights.

If you struggle with vehicle troubles and feel cornered against big vehicle brands, remember it is always better to have experts with you. With extensive experience and successful cases at hand, The Lemon Firm is your best bet. With the dedicated team members always at your disposal, the package becomes too good to be true. So, if your car is giving you a headache, don’t hesitate to reach out! 

Call 833 Lemon Firm and speak with a case analyst today!

2021–2023 Ram Truck Models Recalled Over a Rearview Camera Issue

Posted on

Ram trucks have seen a considerable number of recalls over the past few years based on electrical system problems, faulty fuel pumps, and airbag inflators. Two more recalls were issued in June 2022 by Stellantis concerning the backup camera problem. The defect is in the trailer reverse steering control module (TRSCM), resulting in a blank camera display while reversing the car. The inability of a backup camera to display images could lead to a crash.

Details of the Recall

The Ram truck backup camera recall involves approximately 337,000 vehicles. There are two recalls regarding the backup camera issue: the first recall was in November 2021, which states that the defect prevents the camera from forming a rearview image under certain conditions. The camera fails to form an image due to software in the R1 high radio of the Ram truck. 

In the second recall, the issue is in the trailer steering system, which is meant to help the driver during backing up when the trailer is attached. Some vehicle owners notice a warning light showing in connection with the vehicle’s electric throttle control situated just behind the steering wheel. The following Ram truck models are included in the recall:

  • Ram 1500 pickup trucks launched between the 25th of June 2021 and 2nd of August 2023.
  • Ram 2500 pickup trucks launched between the 7th of August 2021 and the 27th of August 2023. 
  • Ram 3500 cab chassis trucks launched between the 10th of December 2021 and the 27th of June 2023.

How to Fix the Issue?

The Ram dealerships will mail the recall letter on the 17th of November, 2023, to the owners of all recalled vehicles. The dealers will inspect the issue and resolve it without charging any money to the owners. Stellantis is bound to repay all the expenses spent already for fixing the issue by the owners of the Ram trucks that are included in the recall. Moreover, the company will also cover the losses and repairs related to the issue.

How to Check Your Vehicle for Recall?

You will receive the notice from Stellantis via mail, which states the problem and instructions the owner should follow to get the solution. If you don’t receive the email and are unsure whether your vehicle is included in the recall, contact Ram customer service at (800) 853-1403. The LLC number for this recall is 97A, and the NHTSA number is 23V654.

Enter your 17-digit VIN into the NHTSA website. If your truck appears, it means it is included in the recall. On the other hand, if your truck doesn’t appear, it means it is currently not included in the recall. As several recalls are initiated simultaneously, it is recommended to check regularly on the website for an update.

Bottom Line

The Ram trucks involved in this recall have an issue with the backup camera that is associated with the radio software. The display image is not formed, which makes it difficult for the driver to reverse the truck. This put the truck at risk of hitting walls, poles, other vehicles, and even people.

If you find yourself grappling with Any uncertainties relating to your Dodge truck, call (833) Lemon-Firm for legal assistance. Your legal matter is in expert hands. Our experienced attorneys can help you successfully resolve these problems and recover compensation.

2021-23 Ram Trucks Recall due to Faulty Engine Fire Risks

Posted on

2021-23 Ram truck vehicles are susceptible to engine fire risks caused by a faulty electrical connector. Here’s what you need to know about the 2021-23 Ram Truck Recall and how it could affect you and your vehicle. But before we dive into the details, let’s understand the inside story.

Key Details – Ram Trucks Engine Issue

The issue resides in the fuse box connection for the intake heater-grid relay, and it can cause poor electrical connections, leading to a potential fire. Owners of 2021-2023 Ram 2500 and 3500 HD pickups, as well as the heavy-duty 3500, 4500, and 5500 chassis cabs equipped with Cummins 6.7-liter turbo-diesel engines, should take note; this recall is also for previous generation heater grid relays. This is not the first time Ram has issued a recall concerning this issue. However, the new recall will replace the intake heater-grid relay for free with a more durable design that is less susceptible.

Potential Risks Associated 

Many life-threatening risks are associated with the faulty electrical connectors of Ram trucks. A poor connection can lead to a short circuit, resulting in an engine fire or excessive exhaust smoke. It could also vibrate or create noise from the engine, leading to vehicle damage and component failure. The main risk associated with this issue is that it can cause a fire in your engine. As mentioned earlier, improper electrical connections can lead to overheating and a potential fire. Here are some signs to look out for if you think your vehicle may be affected by this recall:

  • Unusual noises are coming from the engine.
  • Excessive smoke coming from the exhaust.
  • Unexpected loss of power or performance.
  • Warning lights illuminate on your dashboard.

Actions to Take

If you own any of the Ram trucks mentioned above, you should take immediate action. Contact your local dealership and schedule an appointment to have your vehicle inspected and repaired. If the parts are available, the repair will be free of charge, as it is covered under the recall. It is important that you follow through with this inspection and repair to reduce any risk associated with these faulty electrical connectors. 

Wrap-Up

The 2021-23 Ram Trucks Recall is a serious issue that needs to be addressed by vehicle owners. It is important to note that this recall affects various Ram truck models, so make sure your vehicle is affected or not. If they are, contact your local dealership immediately and have them inspected and repaired free of charge. To protect your vehicle from potential engine fire risks, be sure to follow through with the necessary inspections and repairs. Keep yourself and your car safe! 

The Lemon Firm’s law team has extensive experience in successfully obtaining compensation for customers who were sold a faulty vehicle. Call (833) Lemon-Firm now to speak with our expert attorneys.

Dodge And Jeep Grand Models Hit Water Pump Issues – Solution And Warranty Extension

Posted on

Fiat Chrysler Automobiles are in the headlines once again. Despite producing highly-popular and comfortable vehicles, this company is always under discussion for faulty car equipment. The latest case includes the problematic water pumps of the Dodge Durango and Jeep Grand Cherokee. Let’s take a deeper look!

Drivers Highlighting Water Pump Problems

Customer comfort and quality products are the two main goals of large businesses. In a market, the credibility of any product declines when a massive audience experiences similar flaws. The consumers of FCA report some problems with the water pump. The specific models of Dodge and Jeep fail to gain customer satisfaction when the users experience burning smells from their car engines. Some people also indicate a decreased level of coolant after every few miles. This pump failure leads to overheating the car’s engine, ultimately forcing the owners to opt for a water pump replacement.

Models of Dodge and Jeep Having the Issue

Are you a fan of family-supportive minivans or off-roading favorites – Jeep? If you are the owner of one such car, you must be aware of the Jeep and Dodge water pump problems. According to the FCA’s service bulletin, models from 2013 to 2017 are having that problem. The Dodge Durango (WD) and the Jeep Grand Cherokee (WK and W2) models are confirmed to have water pump issues. Similarly, the company verifies the problem with the Jeep Grand Cherokee (W3) model from 2014 to 2017 in their Jeep technical service bulletin.

Cost of Water Pump Replacement from a Private Dealership

Continuous overheating of your car can lead to engine seizures. A smart person will definitely pay some extra bucks to replace the water pump instead of handing over the massive amount for engine repair on his automobile. The average cost of a Jeep or Dodge water pump replacement is $100. The owners considered the water pump failure to be a manufacturing flaw. Therefore, they demanded an extended warranty period and a free water pump replacement from FCA. 

The Company Responded To the Problem with a Service Bulletin

To reimburse their users, the FCA issued a technical bulletin for the dealership to inspect and replace the 5.7L and 6.4L water pumps where needed. It also involves the announcement of a warranty period extension.  

Indications That the Water Pump Needs Replacement

The marks that your car has a pump issue and needs substitutions were elaborated in the Jeep technical service bulletin. Water pump complications result from mechanical seal damage before time. The car engine cannot cool down on the pump damage, eventually leading to bearing failure. The bulletin mentioned two main symptoms of the Jeep and Dodge water pump problems:

  • Bearing Noise: Arises from the mechanical wear of the seal.
  • Coolant Leak: Results in overheating your car engine and causing engine damage or even seizure.

How to Professionally Recognize the Issue?

How will you detect water pump issues, and how will you find out the extent of the damage? The detailed procedure for determining the damaged water pump is a noticeable feature of the Jeep technical service bulletin. If the owner describes the signs mentioned in the above section, the automobile company asks the professionals to follow a simple diagnostic procedure.

To inspect the Jeep and Dodge water pump problem, open up the vehicle hood and examine the pump impairment as follows:

  • Coolant Leakage: The service bulletin called for the dealership specialist to carefully observe the weep chamber to find any evidence of leakage. It might be in the form of wetness on the chamber (under the shaft behind the pulley) or in the form of pink deposits.
  • Bearing Noise: Turn on the car engine and check for unusual bearing noise.
  • Play in The Pulley: Note the looseness or wiggling of the water pump pulley. Detect the play in different directions to confirm the pump’s defacement. 

The bulletin clearly mentioned that if the above-described problems are noticeable in under-discussion Dodge and Jeep variants, the dealer should go for a repair and replacement process. However, a further vehicle inspection is required if the mentioned symptoms are not recognized.  

Replace the Damaged Water Pump

According to the service bulletin, the defaulted pump must be replaced if the damage is irreparable. Before starting the procedure, ensure your engine is turned off and cooled down properly. First, drain all the engine coolant, followed by removing the belt drive and chain (follow the procedure provided in DealerCONNECT). Remove the hose and old water pump by unscrewing the bolts. Detach the mechanical seal or gasket and examine the cooling system components like:

  • Thermostat
  • Coolant hoses
  • Pressure cap(s)

Now, install the freshwater pump along with the gasket and apply a sealant (only if recommended). Rewind the procedure – fasten the bolts, attach the water hose, and fill the specific coolant in the cooling system again. Rotate the pump by hand and turn on the engine. Moreover, make sure there is no further leakage. Jeep and Dodge water pump problems can return in no time if that equipment is not installed accurately. Hence, replace the pump according to the procedure described earlier (per Jeep technical service bulletin).

Extended Warranty for Affected Customers

Large corporations are known for providing more incentives to the audience to retain their clients and preserve their reputation. FCA has expanded the warranty span to 7 years for water pump replacements on Jeep Grand Cherokee and Dodge Durango models. Furthermore, the company eases its users by removing all the Miles limits for water pump repair in their service bulletin. We must admit that this is a significant step toward resolving customer issues. The Jeep technical service bulletin is pertinent to the automobiles in these markets and countries: NAFTA, EMEA, APAC, and LATAM. 

Bottom Line

Your automobile’s non-functional water pump can lead to massive crises. If you own any of these vehicles with water pump problems or a Tigershark engine, contact the Lemon Firm (833) because you may be eligible for reimbursement or financial compensation.

Dodge And Chrysler’s Minivans Hit With Sliding Door Malfunctioning

Posted on

Dodge and Chrysler’s minivans are again in the news headlines for car functionality issues as the electrical issues and problems in integrated power modules occupy the history of these vehicles. The recent complaints are about the minivan sliding-door-lock defects. Probes by NHTSA and companies’ comments, along with a detailed discussion of the issues, are included in this article.

Chrysler and Dodge Minivans – The Family Admired Vehicles

Chrysler Minivan and Dodge Caravan are perfect for a large family. With the large interior volume, these minivans are considered a family favorite for easy and comfortable long drives. When it comes to purchasing a new car which feature concerns you most? The response of the majority of automobile owners is safety! Both the Dodge and Chrysler minivans are equipped with reliable and properly tested safety features. Moreover, these minivans are honored to receive various impressive safety crash test ratings that further ensure the vehicle’s safety.

The Chrysler variant model Pacifica won the best model award in 2021. It’s available with gas and a hybrid drivetrain, improving gas consumption. After consolidation with Chrysler, FCA shut down the production of some vehicles, including the Dodge Grand Caravan. Although the sales figure is quite reasonable, the Dodge caravan discontinued the production run in 2020.

Car Models with the Malfunctioning

Are all Dodge and Chrysler cars reported to have a problem? According to news sources, the problem has been detected in Chrysler Town and Country minivans and Dodge Grand Caravans manufactured between 2015 and 2019. The minivan owners face serious sliding door issues as the door lock is stuck and fails. The users alleged that the problem frequently develops within the warranty term. In addition to these models, minivans manufactured in 2001 are likewise particularly vulnerable, with repeated sliding-door problems.

Problems Addressed By the Owners – Sliding Door Lock Defects

Dodge and Chrysler minivan customers encountered the following issues:

  • The Dodge Caravan’s rear sliding doors failed to unlock, forcing the passengers to use the front door to come out of the car
  • The Chrysler Town & Country lock system acted up when it remained open and unlatched throughout the drive.
  • A Chrysler owner also reports the automatic sliding door issues; the door is closed spontaneously on the hand of the complainer after she opened it with the car remote.

These manual and automatic lock failures sparks danger in the community of the minivan holders. They are concerned about the minivan sliding door problem’s severe consequences and high safety risks. Multiple consumers lodged a complaint with the NHTSA, confirming the commonality of these incidents.

Investigation of the Problem by NHTSA

The seriousness of an issue is measured by the reaction or response of the victims. In the case of an issue under discussion, a total of 365 complaints were filed against the Chrysler and Dodge minivan door lock defects. The owners asserted that each or two sliding door locks of the 2016 Towing & Country Chryslers models and Dodge Caravans were defective and fell over prematurely. Have you ever experienced the minivan sliding door problem? Like dozens of others, if you have suffered too, there is good news then!

The Investigation office started its scrutiny regarding the defects on July 2021. After a thorough inspection of the minivan sliding door problem, the NHTSA discovered that 99 percent of the vehicles in question had reached their expiry time. The subjected minivans were at the age where breakdowns are common. Furthermore, the probe noted that 96 percent of the Dodge and Chrysler minivan sliding door issues arose before 2020 when the cars had been operating for around four years. In concluding remarks, the NHTSA said they did not find any causality, injury, or crash report. However, they will continue to look into the matter for the safety and security of the civilians.

FCA’S Steps Regarding the Minivan Sliding Door Problem

Customers are the backbone of any company. A company’s customers play a central role in its success. Whether a small retailer or a large enterprise, its customers have a core value in the developmental journey of the company. Therefore, listening to and solving your clients’ issues should be one of the prime goals of any company.

Considering these facts, the minivan companies also contributed to addressing and resolving the sliding door issues.

In their first move, Fiat Chrysler Automobiles (FCA) directed the dealers of the company to change sliding door lock actuators rather than the whole lock system or latch assemblies. FCA gave these instructions through the technical service bulletin issued in June 2020.

Owners have complained further about the vivid buzzing sound produced by the 2016 Chrysler and Dodge minivan door lock functions. To compensate for this sliding door issue, the company has certified its warranty extension for the sliding door lock actuators for 1 million miles or 15 years. This deal was only valid on Dodge and Chrysler’s minivans manufactured from May 1, 2015, to January 9, 2017. Chrysler has also begun informing customers of their new program, which would repay the repair costs initially paid by the minivan owners.

What to Do When You Face Sliding Door Issues?

Have you ever experienced the Chrysler and Dodge minivan door lock breakdown? Sliding door issues are no doubt troublesome incidents and have high safety concerns. Fixing these problems is mandatory to avoid any unwanted encounters.

Following are some of the suggestions to cope with the minivan sliding door problems:

  • Carefully observe your vehicle at the time of lock issue.
  • Take your minivan immediately to the authorized Dodge or Chrysler dealership for repair.
  • Ensure that the approved service dealership appropriately documented your entire case in their record. 
  • Take and secure all the copies of repair receipts.

At the Lemon Firm, our experienced Attorneys have been able to successfully recover compensation for our clients who were sold a vehicle with manufacturer defects, and we can do the same for you. Call (833) Lemon-Firm to speak with a Lemon law expert today.

Chrysler, Dodge, Jeep Lawsuit Over Ticking, Knocking Engine Noise

Posted on

Chrysler is currently facing class action lawsuits due to knocking or tapping noise from the engine. If you own or lease a 2008 to 2021 Dodge, Chrysler, or Jeep vehicles equipped with a Hemi engine and experienced any of the following problems, your vehicle may pose a safety risk to drivers and passengers.

  • Ticking, knocking, or tapping noise from the engine
  • Loss of power
  • Rough-running engine
  • Engine failure

In May 2022, some owners filed lawsuits against Chrysler over engine ticking noise that includes several models equipped with Gen III 5.7-liter HEMI or 6.4-liter HEMI 392 V8 engines.

According to the lawsuit, HEMI V8 engines use valve train systems called multi-displacement systems that are defective and malfunction, causing engine ticking noise, failures of the camshafts, lifters, and finally failures of the HEMI engines.

Owners say that Fiat Chrysler vehicles allegedly “buck, surge, misfire, idle roughly and make abnormal noises including ticking, knocking, and chirping.”

Attorneys are investigating the same issues with Dodge & Jeep vehicle models and preparing a lawsuit for a permanent fix and compensation for drivers. 

Which Vehicles Are Under Investigation?

The class action lawsuit says this is a “partial list” of the affected vehicles and investigating all 2008-2021 vehicle models equipped with a Hemi engine.

  • Dodge Challenger and Dodge Challenger SRT
  • Chrysler 300
  • Dodge Charger
  • Dodge Durango
  • Jeep Grand Cherokee
  • Dodge Ram/Ram 1500
  • Jeep Commander
  • Dodge Ram/Ram 2500
  • Dodge Ram/Ram 3500

As per the lawsuit, the alleged defects cause wear to the HEMI engines and damage valve train components and camshafts.

Pieces of valve train components circulate in the engine oil and damage the cylinders to the point of complete failure of the HEMI engines. This causes owners to suffer decreased values and forces them to spend thousands of dollars to replace the lifters, camshafts, and HEMI engines.

According to the class action lawsuit, replacing the engines and components does not fix the problem because the replacement engines and parts are just as defective as the original components.

The plaintiffs also claim Chrysler dealers often make repairs because the “lifters not totally replaced, other engine components that were damaged by the valve train’s failure may not be replaced at all.”

Due to metal pieces circulating through the oil and HEMI engine, Chrysler customers are expected to pay about $15,000 to replace the HEMI V8 engines. Then replaced Chrysler engines make the exact same ticking noise and other problems until owners replace the HEMI engines again.

The lawsuit alleges FCA has been aware of the HEMI engine defects since 2012 but the automaker has not done anything to fix the problem and allegedly told customers the ticking and other strange noises were normal and no repairs are necessary.

“FCA has also failed to authorize permanent or complete repairs under warranty. In this way, FCA has effectively and knowingly transferred the costs of repair to consumers, despite the requirements of its express warranties.” — Chrysler engine class action lawsuit

As per the lawsuit, Chrysler issued STAR Case Report S1709000010 in 2017 which said, “[t]his communication documents a record of past experiences” and “captures all previous cases known that appear to be similar or related to the vehicle symptom / condition.”

“Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire. Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaft/lifter replacement is necessary.” — STAR Case Report S1709000010

Dealers were told:

“If excessive camshaft lobe wear/lifter wear (roller failure) has been identified, further inspection should be performed before attempting repair. Removal of the Oil Control Vale (OCV) for the Variable Valve Timing (VVT) system should be performed to inspect for debris.”

Chrysler, Dodge, Jeep Driver Complaints: Engine Knocking, Ticking Noises

The following are some complaints posted by Dodge, Jeep, and Chrysler drivers who experienced ticking and knocking noises with their vehicles.

I heard a ticking noise coming from the right side of the engine…We could only hear it from outside the vehicle. This appears to be a common issue. The mechanic knew exactly what it was when I told him we had a ticking noise in a Durango…” — 2015 DODGE DURANGO DRIVER

so I noticed this annoying racket coming from the engine while I’m driving near a wall, other cars or a divider. It gets louder when MDS is on and becomes faint again when all cylinders fire up. I tried parking and revving the motor up but heard absolutely nothing at all. Is this the infamous Hemi tick?” — BIGPAV7, 2010 JEEP COMMANDER DRIVER

Have Questions? Talk With Us Now

If you are an automobile owner and have manufacturing issues, you can contact us regarding your involvement in this or any potential class-action lawsuit. Serious vehicle problems require serious legal representation, especially when you are bringing a claim against a major automaker. 

At the Lemon Firm, our experienced Attorneys have been able to successfully recover compensation for our clients who were sold a vehicle with manufacturer defects, and we can do the same for you. Call (833) Lemon-Firm to speak with a Lemon law expert today.

Should I opt out of the Tigershark Class action lawsuit?

Posted on

Chrysler, Dodge Ram & Jeep have reported that their vehicles have had oil consumption problems which resulted in automatic notification or warnings and in some cases shutdowns without warning. There are other common reports of excessive emissions due to large amount of release of oil into the exhaust.

This resulted in a Class action being filed in US district court. About potential class vehicles 3.7 were sold. with the Tigershark 2.4L Engines.

  • 2016-2018 Fiat 500x
  • 2015-2017 Chrysler 200
  • 2015-2018 Ram Pro Master City
  • 2013-2016 Dodge Dart
  • 2017-2018 Jeep Compass
  • 2014-2019 Jeep Cherokee
  • 2015-2018 Jeep Renegade

In their lawsuit, they stated various problems they encountered with the Tigershark 2.4L engine. They also included the failure of piston rings to connect with the cylinders that caused the Tigershark engine to consume a lot of oil.

Drivers were not informed by the system about the low rate levels of oil. And, also the system could not notify them if there were a need to change the oil. However, the system could inform about all oil information after the engine had been shut down or completely damaged.

Chrysler company did not accept all statements against Tigershark engine in this lawsuit which they described as Normal conditions.

Lawsuit settlement

Though this case had paused for a while, both parties were through mediation and agreement terms and conditions. They have been able to come up with a decided settlement. However, it still needs a final certification from the judge which will take place on December 1st, 2022. You may be able to recover more than the Class action will yield if you opt out, and we can help.

Warranty

The client is to get an expanded warranty period of seven years. Where by is also equivalent to 100,000 miles. This warranty extension is granted upon starting with the time a client took their vehicle to service. Some Chrysler clients may not benefit from this relief of 7 years warranty since some models might have already covered their warranty periods. More Exclusively in the old models like 2013.

Customer satisfaction notification (CSN)

However, this program had already been established by Chrysler to clients before the lawsuit settlement. They implemented free CSN for all clients who had a problem with oil consumption. And this implies particular modules like CSN W84, CSN W80, and CSN W20.

An owner of any above models, with any complaint about oil consumption issues. Will be required to provide the vehicle to be tested. And if the car fails the test? These are the available reap benefits that had put in place provided in the lawsuit settlement by Chrysler. 

A customer will be, specified the amount of $340 cash with the replacement of the engine block concerning the oil consumption problem in their vehicles. 

Customers will have to claim through submitting reimbursement claims for the charges they incurred in servicing their cars in issues regarding oil usage.

The lawsuit settlement requires Chrysler to pay all the charges that customers incurred during servicing or repairing their cars, due to Tigershark engine, such as transportation, towing, repairing, renting cars, and many others. However, a client should submit a document which  shows incurred costs aiming at validity and timing.

The amount of $3000 to $1000 is supposed to be paid to 42 people who sued the company. And $7.5 million will be given to the lawyers who represent them, in courts of law. According to the lawsuit settlement, if officially decreed by the judge.

At the Lemon Firm, our experienced Attorneys have been able to successfully recover compensation for our clients who were sold a vehicle with manufacturer defects, and we can do the same for you. You may be able to recover more than the Class action will yield if you opt out of the class action, and we can help. Call (833) Lemon-Firm to speak with a Lemon law expert today.