Background of the Recall

Mazda has initiated a recall affecting over 150,000 vehicles, specifically targeting the 2024–2025 CX-90 and 2025 CX-70 models, due to multiple software-related issues that could compromise vehicle safety. The National Highway Traffic Safety Administration (NHTSA) has documented concerns regarding the malfunction of critical systems, including the defroster, seat belt warning indicators, and the 360-degree camera system. Additionally, in plug-in hybrid models, the high-voltage battery cooling system may fail, increasing the risk of a crash. 

Which Models Are Affected?

The recall encompasses the following Mazda models:

• 2024–2025 Mazda CX-90
• 2025 Mazda CX-70

These vehicles are equipped with a dash electrical supply unit (ESU) that, due to software defects, may cause multiple warning messages to display upon startup. This malfunction can lead to the failure of essential safety features, thereby increasing the risk of accidents. 

What Owners Need to Do Next

Mazda will notify owners of the affected vehicles, advising them to bring their cars to authorized dealerships for a complimentary software update to rectify the ESU issue. 

Owners are encouraged to contact Mazda customer service at 1-800-222-5500 (Option 6) or visit the NHTSA’s recall website to verify if their vehicle is included in the recall. Until the software update is performed, drivers should remain vigilant for any warning indicators and ensure that all safety features are functioning correctly. 

Mazda Recalls 2024 CX-90 SUVs Over i-Stop System Malfunction

Background of the Recall

In a separate recall, Mazda has identified a defect in the i-Stop system of certain 2024 CX-90 SUVs. The i-Stop feature, designed to improve fuel efficiency by automatically shutting down the engine when the vehicle is stationary, may fail to restart the engine after activation. This malfunction poses a significant safety risk, as it can lead to unexpected vehicle stalling. 

Which Models Are Affected?

The recall specifically targets:

• 2024 Mazda CX-90 SUVs

Vehicles equipped with the i-Stop system are at risk of experiencing this malfunction. Mazda has acknowledged the issue and is taking steps to address it promptly. 

What Owners Need to Do Next

Owners of the affected 2024 CX-90 SUVs will receive notifications from Mazda with instructions to visit authorized dealerships for a free software update to correct the i-Stop system malfunction. In the interim, drivers are advised to monitor the performance of the i-Stop system and exercise caution when the feature is active. For further information, owners can contact Mazda customer service or consult the NHTSA’s recall database. 

How Mazda Owners Can Take Back Control

While recalls have been communicated to owners, many continue to be unhappy with the solutions provided by automakers. These problems have the potential to escalate into further action – underlining the importance of protecting consumer rights.

If you struggle with vehicle troubles and feel cornered against big vehicle brands, remember it is always better to have experts with you. With extensive experience and successful cases at hand, The Lemon Firm is your best bet. With the dedicated team members always at your disposal, the package becomes too good to be true. So, if your car is giving you a headache, don’t hesitate to reach out! 

Call 833 Lemon Firm and speak with a case analyst today!

A class action lawsuit has been filed against Mazda Motor of America, Inc., and Mazda North American Operations, alleging that the Mazda Connect infotainment system in several vehicle models from 2014-2023 is riddled with technical issues. These defects reportedly cause safety systems to fail and dangerously distract drivers.

Details of the Lawsuit

The lawsuit, filed on June 28, 2024, in Kentucky federal court, claims that the Mazda Connect infotainment system, which Mazda promotes as a way to “stay connected without taking your hands off the wheel,” is flawed.

Plaintiffs argue that the system continuously reboots, freezes, becomes unresponsive, and gets stuck in boot loops, causing significant driver distraction. The suit also alleges that the system frequently drops calls, disconnects from GPS and Bluetooth, and loses backup camera functionality.

Affected Models

The vehicles purportedly affected by these infotainment issues include:

• Mazda2 (2016-2022)
• Mazda3 (2014-2018)
• Mazda6 (2016-2021)
• CX-3 (2016-2021)
• CX-5 (2016-2020)
• CX-9 (2016-2020)
• MX-5 (2016-2023)

Allegations and Issues

The plaintiffs argue that the infotainment defect can cause the head unit to fail to power on or lag significantly when the car’s engine starts or while the vehicle is in motion. This defect also impacts the navigation system, which may fail to refresh promptly and lose the vehicle’s GPS location, leading to “completely illogical routes.” Even when appearing functional, the touchscreen allegedly causes “digital skipping” between screens and radio stations without user input.

The lawsuit highlights the potential safety hazard posed by these issues, as they can significantly distract drivers. The plaintiffs further claim that Mazda has known about these problems since at least late 2016, having released several technical service bulletins addressing the touchscreen issues. Despite this, Mazda has not recalled the affected models or adequately informed or compensated the owners and lessees of these vehicles.

Legal Claims

The class action lawsuit asserts several claims against Mazda, including breach of express warranty, breach of the implied warranty of merchantability, violation of California’s Consumers Legal Remedies Act and Unfair Competition Law, violation of the Kentucky Consumer Protection Act, fraudulent concealment, and unjust enrichment.

Looking Ahead

Mazda is facing significant legal scrutiny as this class action lawsuit progresses. The plaintiffs, represented by several law firms, seek to cover all U.S. residents who purchased or leased any of the affected Mazda models equipped with the Mazda Connect infotainment system. As the case unfolds, affected Mazda owners are encouraged to stay informed and consider their options for addressing the defects in their vehicles.

The lawsuit, Catherine Duffy, et al. v. Mazda Motor of America Inc. d/b/a Mazda North American Operations, Case No. 3:24-cv-00388-BJB, is currently pending in the U.S. District Court for the Western District of Kentucky.

What Owners Need To Do Next

If you own one of the affected Mazda models and have experienced issues with the infotainment system, you might be eligible for compensation. Keep an eye on updates regarding this lawsuit and consider reaching out to legal professionals like The Lemon Firm for advice on how to proceed. Your safety and satisfaction as a consumer are paramount, and legal recourse may help address these significant vehicle defects.

How Vehicle Owners Can Take Back Control

While recalls have not been announced, consumers are trying to take back control as many continue to be unhappy with the solutions provided by automakers. These problems have the potential to escalate into further legal action just like this, underlining the importance of protecting consumer rights.

If you struggle with vehicle troubles and feel cornered against big vehicle brands, remember it is always better to have experts with you. With extensive experience and successful cases at hand, The Lemon Firm is your best bet. With the dedicated team members always at your disposal, the package becomes too good to be true. So, if your car is giving you a headache, don’t hesitate to reach out!

Call 833 Lemon Firm and speak with a case analyst today!

Mazda’s popular large SUV has a risk of steering defects that could cause a crash – the Japanese automaker has announced.

Steering Defect Issue – An Overview

Mazda announced this recall after discovering that a worm gear in the power steering motor had an increase in friction. This means owners require more effort when they try to steer the vehicle. Mazda says this increased effort can happen during normal driving and therefore increase the possibility of a crash.

Which Mazda Models Are Affected?

Affecting over 43,000 vehicles, the steering defect has only been discovered on one model, the Mazda CX-90 SUV. Affected models were built between Dec. 27, 2022 and Dec. 11, 2023.

What Customers Need to Do Next

Affected CX-90 owners will be notified about the recall in due course (Any time before March 18, 2024). A letter in the mail will instruct owners to take their affected vehicle to a Mazda dealer, where the worm gear will be replaced, at no cost, for a better component.

It’s important to note that Mazda is not providing reimbursement for any costs associated with repairing the steering defect, as their new vehicle warranty does not cover it. 

How Consumers Can Take Back Control

This latest announcement from Mazda affects a critical safety feature (steering) on their CX-90 SUV. Whilst recalls and free repairs have been announced for the affected vehicles, many owners continue to be unhappy with the solutions provided by automakers. These problems have the potential to escalate into further legal action, just like this – underlining the importance of protecting consumer rights.

If you struggle with vehicle troubles and feel cornered against big vehicle brands, remember it is always better to have experts with you. With extensive experience and successful cases at hand, The Lemon Firm is your best bet. With the dedicated team members always at your disposal, the package becomes too good to be true. So, if your car is giving you a headache, don’t hesitate to reach out! 

Call 833 Lemon Firm and speak with a case analyst today!

121,000 Mazda vehicles being recalled over faulty fuel pumps from automotive supplier Denso.

Mazda is the latest manufacturer to recall vehicles as over 121,000 Mazda SUVs and cars are being recalled due to the risk of fuel pump failure. This problem could cause the engine to stall randomly.

A class-action lawsuit was filed against Mazda which alleges the recall is “woefully inadequate” for customers.

The Mazda models at risk include:

•     2019 CX-3 SUVs
•     2018 – 2019 Mazda CX-5 and CX-9 SUVs
•     2018 – 2019 MX-5 Mazda Miata coupes
•     2018 Mazda3 and Mazda6 hatchbacks and sedans
•     2019 – 2020 Mazda2 hatchbacks

The cause of this issue is related to the impeller inside the low-pressure fuel pumps. This part draws fuel from the gas tank and sends it to the high-pressure fuel pump. The impeller may crack or lose its shape, causing the fuel pump to fail.

According to information Mazda submitted to the NHTSA, 121,038 vehicles are recalled in the U.S. to replace the DENSO fuel pumps.

Mazda stated that only 1% of vehicles may have problems and only 4 vehicles had reported fuel pump problems as of September 2021.

Mazda also informed NHTSA, no crashes or injuries have been caused by the fuel pumps but a failed fuel pump can cause random engine stalls, increasing the risk of crashes and accidents.

Mazda Fuel Pump Recall

Fuel pump manufacturer DENSO recalled 2 million fuel pumps in 2020. The fuel pumps were used in many big auto brands including Mazda. Now DENSO is recalling another 1.5 million pumps.

The inspection confirmed the fuel pump failed because a deformed impeller interfered with the body of the fuel pump. Mazda found an impeller could crack as the solvent dried during manufacturing, causing the impeller to absorb too much fuel.

Texas plaintiff Townsend Vance owns a 2018 Mazda CX-5 which “during at least six different usages experienced hesitated and interrupted acceleration and near engine stall out.”

California plaintiff Zachary Haines owns a 2018 Mazda 3 Touring that on “numerous occasions have experienced hesitated acceleration and difficulty with starting the vehicle.”

Neither plaintiff alleges a dealer diagnosed, repaired, or replaced the fuel pump, but both plaintiffs claim the fuel pumps have caused the value of the vehicles to be “significantly diminished.”

Two Mazda owners who filed the class action lawsuit stated that the automaker should include other 2013-2020 Mazda vehicles equipped with DENSO fuel pumps with part number suffix 13350. The class action lawsuit alleges “at least hundreds of thousands of Mazda’s customers in the United States are driving vehicles that pose a serious safety risk.”

Mazda dealers haven’t begun replacing the fuel pumps as NHTSA says recall notices will be mailed in January 2022. But the class action lawsuit is already alleging the recall “failed to adequately repair the Fuel Pump Defect, and often caused additional damage to the fuel pump module and the Vehicle.”

The fuel pump lawsuit also alleges the Mazda recall is “woefully inadequate” because it:

•     Failed to include all the Mazda vehicles equipped with defective fuel pumps
•     Filed to offer a timely or effective repair
•     Failed to warn consumers about the serious safety hazards and recommend     customers stop driving their vehicles until they are repaired
•     Failed to offer free loaner vehicles until recall repairs are completed

What to do if your Mazda is at risk

If your Mazda SUV or car is at risk, the Mazda will notify you. Mazda currently plans to start notifying owners by January 11, 2022. If you have any questions or concerns, you can contact Mazda at 800-222-5500.

You can also learn if your Mazda CX-5, Miata, hatchback, or a sedan is at risk sooner by visiting the National Highway Traffic Safety Administration (NHTSA) site. Enter your 17-digit Vehicle Identification Number (VIN) online.

You can also call the NHTSA at 888-327-4236. The NHTSA number for this recall is 21V875, and the Mazda number for this recall is 5321k.

The Mazda fuel pump class action lawsuit was filed in the U.S. District Court for the Central District of California: Vance, et al., v. Mazda Motor of America, Inc., et al.