Our clients, Margaret and Henry C. are a lovely elderly couple that reside in Oakland, California. They purchased a 2013 Jeep Grand Cherokee, brand new, and hoped that it would give them years of reliable performance. While the car worked well for the first couple of years, the Grand Cherokee started to exhibit a series of problems such as oil leaks, shift shuddering, engine malfunctions, electrical issues, and not starting. We represented Margaret and Henry in their case against Chrysler in Alameda County, California. We were able to settle the case when Chrysler agreed to pay them back what they paid for the car plus a significant civil penalty. Naturally, Chrysler also paid Margaret and Henry’s attorney’s fees and costs incurred.